Not able to open incident form incident number

[coolsaurabh]

Hi 

I am new to service now and doing some change on my incident form. Now When I want to look incident under open tab i.e. Incident --> Open . I am not able to open incident by clicking on incident number . Screenshot attached :-

[manali harmalka]

Hi,

Please add Number field at first position from slush bucket,follow below steps.

1.Click on gear icon below filter icon.

2.Go to selected slush bucket and take Number field at first position

3.save changes.

refer screenshot  below,

Mark helpful or correct if you satisfied with answer.

Regards,

Manali H.

[coolsaurabh]

Hi Manali,

number field at first position in list view. Issue is that number is not coming as hyperlink. If I click on incident number incident form is not opening.

Thanks,

Sourabh

[Monika2 · Accepted solution]

Hi Saurabh,

-> Right click on number->configure->list control as in below screenshot.

-> Check if the Omit drill down link option is checked. If checked uncheck it and try.

Hope that helps.

Regards,

Monika

[coolsaurabh]

Hi Monika,

Thanks a lot for your quick response.

Regards,

Sourabh