Not able to populate variables shown in RITM form to catalog view form

gautam7424
Tera Contributor

‎11-15-2023 08:59 PM

I want to populate variables shown in RITM form to catalog view form.Can please anyone suggest me where these variables are stored in servicenow.
Please go through the picture attached below.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-16-2023 06:15 AM

@gautam7424 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746732

 

https://www.servicenow.com/community/developer-forum/how-to-show-variable-only-in-one-sctask/m-p/140...

 

https://www.servicenow.com/community/itsm-forum/how-do-you-get-variables-from-a-catalog-task-to-show...

 

https://www.servicenow.com/community/developer-forum/how-to-show-catalog-item-variables-only-on-scta...

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-16-2023 06:48 AM

@gautam7424 

once request is submitted and REQ and RITM is generated information about the variable which user submitted is stored in table Variable ownership (sc_item_option_mtom)

I didn't get your actual requirement.

Once RITM is generated where do you wish to populate the variable information?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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