Not able to see Request Number after submitting the Request from service portal

Rahul63
Tera Contributor

‎04-03-2023 09:19 PM - edited ‎04-03-2023 09:25 PM

After submitting any catalog item request from service portal particular user is not able to see Request Number. User can see Request Number in my Request but not just after submitting the request.

 

 

Annotation 2023-03-30 194104 5.png  

For every user its showing as below:-

Annotation 2023-03-30 194104 6.png

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Anil Lande
Kilo Patron
In response to Rahul63

‎04-04-2023 02:10 AM

Hi,

in that case check the Read ACL's and user roles who is facing this issue. 

In my PDI it is working for all users . Make sure there are no ACL's on Number field for sc_request/task task table.

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Thanks
Anil Lande
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