Not able to see variables on service portal

[Rahul RJ]

Hi Friends,

There is catalog item which having variables. On native UI it is showing all the variables but  on service portal it is not showing any variable. I have checked UI policy and client script which having UI type as ALL. I have checked by adding new variable which is showing on native ui but not showing on service portal.

Please help.

Thanks,

RJ

[Paul Curwen]

Hi RJ,

There are lots of platform APIs etc that don't work on Service Portal. A list of them is provided here:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/reference/u...

and 

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/reference/s...

You are proabably using some of the unsupported features. Check your Catalog Item for anything in the lists above and adjust as necessary.

Regards,

Paul.