Requests: Line Manager Approval

Anita12 · ‎08-31-2018

Hi

I'm new to scripting in ServiceNow but not new to ServiceNow as a product.

I want to introduce a Line Manager approval via email for all new Hardware and Software requests.

The Line Manager name entry is on an Order Guide we have as a variable. The variable is in a set and is global and cascaded.

I understand that I should be able to use the code in my workflow:

answer = [];

answer.push(current.variables.manager.sys_id);

answer.push(current.variables.div_dir.sys_id);

However this doesn't seem to work for me..... Can someone offer me some advice where I might be going wrong. We are on version Kingston.

Thanks in advance

Anita

Carl Fransen1 · ‎09-03-2018

We are using workflow to manage all our approvals - including line manager (which we get from the user record) and other ones as needed - these values are all placed into variables.

Inside the workflow I use the 'Approval User' activity - and inside the activity I have checked 'advanced' and enter the below in the 'Additional Approvers Script':

answer = [];
answer.push(current.variables.u_line_manager);

Note: 'u_line_manager' is my variable name.

This works for all my approvals.

We are on Jakarta, so I haven't moved any of these to the 'flow designer' as yet.

Hope this helps.

Carl.

View solution in original post

Ashutosh Munot1 · ‎08-31-2018

Hi,

Can you check if the variable name is right. And also what type of variables are this reference right?

Thanks,

Ashutosh Munot

Harsh Vardhan · ‎08-31-2018

put the log and check if you are able to get the line manager or not

gs.log('Line Manager"+current.variables.manager);

let me know what are you getting in log

Anita12 · ‎08-31-2018

I don't seem to get anything so it looks like my workflow isn't running.....

Ashutosh Munot1 · ‎08-31-2018

HI,

Can you show your workflow to us, if it has conditions to trigger?

Thanks,
Ashutosh