Not able to send email to email.from as well as email.CC using gs.eventQueue()

[spimple]

I have a scenario in which if i get a email from customer to create a case. Then I trigger a event which triggers the notification to send the email body.

I have tried below code:

if (contact.next()) {
if (contact.account.u_account_segment == 'Small Enterprise') {
gs.eventQueue('event_name', null, null, email.from);
var ccEmails = email.CC.split(",");

for (var i = 0; i < ccEmails.length; i++) {
gs.eventQueue('event_name', null, null, ccEmails[i].trim());
}
}
return;

}

but i am only able to send the email to email.from . I am not getting the emails for CC people

what should i modify so that i get emails for email.from and email.CC people 

[Dr Atul G- LNG]

Hi @spimple 

https://www.servicenow.com/community/developer-forum/add-users-to-cc-d-in-email-notification/m-p/218...

https://jessems.com/posts/2023-07-12-how-to-set-the-cc-field-on-an-email-notification-in-servicenow#....

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783517

[spimple]

Hello Atul, Actually I am triggering an event using
gs.eventQueue('eventName',current,email.from); and gs.eventQueue('eventName',current,email.copied);

but I have been told that I dont need to create two queues as it will shoot two emails. they want one email wit email.from and email.copied (cc)
So in inbound email action i am triggering the even and it is assiociated with the notification which has the body.

The thing is i have been told that I should try to set CC from Notification email script.

How do i set email.from and email.copied from Email script after triggering the event?

[Dr Atul G- LNG]

@Sohail Khilji inputs plz.

[Sohail Khilji]

Hi @spimple ,

Instead of using email.from or email.copied try using email.to > This actually contains email addresses from both from and cc. I hope this helps...

.