Add users to CC'd in email notification

gtk · ‎01-05-2017

I want to add 5 users to be CC'd in email .

I found this in WIKI.service-now.com

where to include 5 users in notification so that the users will be CC'd in email which is going sent.

nayanawadhiya1 · ‎01-05-2017

You want "watch list " users on CC??

ShrutiKamboj · ‎12-14-2023

yes

Rajesh T · ‎01-05-2017

To which notification you wanted to add those users in CC , go to that Email Notifications and

click on 'Show Notification scripts' under Related links and there you can add it .

Thanks,

Rajesh T

Chuck Tomasi · ‎01-05-2017

Create a record under System Notifications> Email> Notification Email Scripts.

Give it a name like add_cc_user

In your notification(s) of choice, you include a line of text:

${mail_script:add_cc_user}

That includes, and runs the mail script.