Not able to show header menu on custom service portal

[ujjwalababa]

Hello Experts,

I am currently working on custom service portal and I have received this requirement to show OOB 'approvals' header menu on customised service portal....so far I have added the menu item by navigating to the Service portal----> menus--->new.....The issue is the newly added menu item is not at all reflecting on the service portal?
On the widget record I could see there is angular dependency and they have added angular template also,

I was thinking, may I be I have to add template entry for the newly added menu item also? 

Could anyone please help me out here?

Any kind of help is highly appreciated!

Thank you in advance,

[ujjwalababa]

service portal

Hi @sumanta pal 

Thank you for your inputs on this...My concern is 

OOB approvals header will appear only when you have approvals pending

I want it should be visible all the time....even if the users don't have any approvals pending from their end they should be able to see approvals header menu....Is there any way I can achieve this?

Thank you

[Dr Atul G- LNG]

Hi @ujjwalababa 

Any specific use case to show approval menu if there is  not approval. You can educate to the users on this.

[Narsing1 · Accepted solution]

Do like this

Create a Script include

var approvalUtils = Class.create();
approvalUtils.prototype = {
    initialize: function() {},
    checkApprovals: function() {
        var grApproval = new GlideRecord('sysapproval_approver');
        grApproval.addQuery('approver', '=', gs.getUserID());
        grApproval.addQuery('state', '=', 'requested');
        grApproval.query();
        return grApproval.hasNext();
    },
    type: 'approvalUtils'
};

Create a duplicate menu item "Approvals" like this

Configure this menu item like this

This will show you when you don't have any approvals. The other one will show when it has approvals.

Please mark my answer correct and helpful if it works.

Thanks,

Narsing

[ujjwalababa]

Hello @Narsing1 ,

Thank you so much for your efforts on this.....The shared logic is working as expected for me

Thank you,