not able to update incident using REST API

[maheshchaudhary]

I have a RET API for an Service NOw instance. with that i am able to get/create records in incident table but I am not able to update incident using sysid.

any ideas ????

I have tried both put and patch method but none is working.. getting below errors :- 

{"error":{"message":"Method not Supported","detail":"PATCH method not supported for API"},"status":"failure"}

{"error":{"detail":"PUT method not supported for API","message":"Method not Supported"},"status":"failure"}

[Harsh Vardhan]

why dont you use put method here and pass the sysid in the end point url so that the record will get updated on respective record only 

[maheshchaudhary]

Hello Harshvardhan, i have tried PUT too. it is not working.

[Harsh Vardhan]

it should work for both , now the question i have, how are you identifying which record should update ?

if i see the end point you simply passed the url , but which record it should update those values ? 

example

i have instance a and instance b

on instance a i have create one incident inc10020 now i want to update that incident

so in the endpoint url , you have to mention the incident  number or sys id so that the method will update on the respective inc10020 columns only.

https://developer.servicenow.com/app.do#!/document/content/app_store_doc_outbound_rest_helsinki_t_Co...

[Nithish1]

Hello,

The endpoint for Put method should look like below. You have to pass the sys_id in the URL.

PUT https://xxxxxx.service-now.com/api/now/table/{tableName}/{sys_id}

Regards,

Nithish