Not able to update the record after saving modal in the workspace

bhattahemas
Tera Contributor

3 hours ago

I'm getting this error when I open modal and choose a record and save it in the workspace, the actual requirement is to update the current record from where I opened the ui action

function onClick(g_form) {

    var ga = new GlideAjax('service');
    ga.addParam('sysparm_name', 'getAccount');
    ga.addParam('sysparm_service', g_form.getUniqueValue());

    ga.getXMLAnswer(function(answer) {
        alert(answer);
        var taskRecord = g_form.getUniqueValue();
        var rawQuery = 'u_account.nameLIKE' + answer +
            '^u_configuration_item.ref_service_offering.u_service_class=3rd Party';
        var url = 'accounts_list.do?' +
            'sysparm_query=' + encodeURIComponent(rawQuery) +

            '&sysparm_stack=no' +
            '&sysparm_workspace=true' +
            '&sysparm_view=popup2' +
            '&sysparm_referring_id=' + taskRecord +
            '&sysparm_referring_table=incident';
        alert('final url' + url);

        g_modal.showFrame({
            title: 'List of Services',
            url: url,
            size: 'lg',
            height: '22rem',
			callback: function() {
                g_form.reload();
            }
        });

    });

}

image.png

0 Helpfuls
  • 78 Views
3 REPLIES 3

Naveen20
ServiceNow Employee

3 hours ago

You're already passing sysparm_referring_id and sysparm_referring_table in the URL — use those inside the modal's save script instead of relying on g_form:

 
// Inside your saveAcc / modal script — extract from URL params, not g_form
var urlParams = new URLSearchParams(window.location.search);
var referringId    = urlParams.get('sysparm_referring_id');
var referringTable = urlParams.get('sysparm_referring_table');

Then use a GlideAjax call to update the parent incident server-side:

 
var ga = new GlideAjax('service');
ga.addParam('sysparm_name', 'updateIncident');
ga.addParam('sysparm_incident_id', referringId);
ga.addParam('sysparm_selected_value', selectedValue);
ga.getXMLAnswer(function(response) {
    // close the modal after update
    window.parent.postMessage({ action: 'close_modal' }, '*');
});

subhamsni92
Giga Contributor

3 hours ago

Error is coming because You passed g_form as a parameter in the function, which overrides the default ServiceNow g_form object. Due to this, getUniqueValue() is not available.

Fix: remove g_form from function parameters and use the default g_form.

0 Helpfuls

subhamsni92
Giga Contributor

3 hours ago

The issue is caused because g_form is being passed as a parameter in the function, which overrides the default ServiceNow g_form object. As a result, methods like getUniqueValue() are not available.

In ServiceNow client-side scripts (like UI Actions), g_form is already available by default, so it should not be passed as a parameter.

Fix: Remove g_form from the function parameters and use the default g_form object.

0 Helpfuls