Not able to view the records in cmdb_ci_computer table ,able to view cmdb_ci Table

[Ashok kumar]

Hello community 
I have queried with Name = NULL in CMDB_CI_COMPUTER table, I could see there are nearly 79 records with Name = NULL but when I am impersonated with another user, I am able to see only one record with Name = NULL in 'cmdb_ci_computer' table but with same user able to see 79 records in 'cmdb_ci' table (group by computer class)

I thought ACL is not blocking it because there is no error we are getting 

Can anyone help to find the root cause.

Thanks in Advance

[OlaN]

Hi, 

I would recommend using Access Analyzer to check if that user can access those records, and if not, tell you why it's being blocked.

[SumanthDosapati]

@Ashok Kumar 

I would suggest same as Ola. Use 'Access Analyzer' from left navigator which might help you find more details.

[Ashok kumar]

Hi @OlaN  & @SumanthDosapati 

To select the record I am not able to select the empty record to evaluate.

[OlaN]

Try to choose one of the records that were unavailable to the other user, and see what the Access analyzer evaluates on that record, should give you some hints to what needs to be done to grant access.