Not available for not working as expected

[ShAn21]

Hi Team,

Do we have any known issues with using 'Available for ' and 'Not Available for' in a catalog item together. I have built a very simple condition to 'Not Available For' but see it is not working as expected. Ideally not availble for must override available for.

Available for = Role itil

Not Available for = User type external

But i see even for external users the item is visible.

Thanks

[Tejas Adhalrao]

Hi @ShAn21  ,

In your case ----- if  External user has itil role    

                         Matches Available For = itil 

                         Item becomes visible   

                         Not Available For = external does not block it

That’s why external users still see the item

 solution ---> 

1) use only available to /user criteria

 available for  only itil user and User type ≠ external

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

[Ankur Bawiskar]

@ShAn21 

Keep only available for, remove Not Available For

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @ShAn21 

Keep only one option, “Available for.” Also, when entering an type= external, does the usehave the ITIL role?