Not available for not working as expected

[ShAn21]

Hi Team,

Do we have any known issues with using 'Available for ' and 'Not Available for' in a catalog item together. I have built a very simple condition to 'Not Available For' but see it is not working as expected. Ideally not availble for must override available for.

Available for = Role itil

Not Available for = User type external

But i see even for external users the item is visible.

Thanks

[Dr Atul G- LNG]

Hi @ShAn21 

Keep only one option, “Available for.” Also, when entering an type= external, does the usehave the ITIL role?

[ShAn21]

HI @Dr Atul G- LNG 

Yes, the user has itil role but as per me the not available for must override available for. Also

I am doing it for over 100 items and many of them already have some user criteria mapped. so I need to override all using one criteria. Thats the reason I am using not available for.

Thanks

[Dr Atul G- LNG]

I think you need to remove it not available for and then it works

[ShAn21]

Hi @Dr Atul G- LNG 

Any specific reason it does not work?

The funny part is even a simple log in script section of 'Not Available for' is not working. Same user criteria when added to 'Available for' does show logs. Additionally if we use fields instead of script in 'Not Available for' user criteria it works. Only script does not run.

Thanks

[Dr Atul G- LNG]

Hi @ShAn21 

Might be a issue in platform , better log a now support case.