Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Not displaying complete choice list

PatriciaA987250
Tera Expert

Hello,

I am having issue to display the complete choice list and it only happen to certain roles . I have attached screen shots of what I am having issues with. Anyone have any ideas?

 

Admin, its working fine as it display the complete list:

Admin-choice list.png

 

When I impersonate to someone with the role I'm testing out, i get incomplete list:

Other user-choice list.png

 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @PatriciaA987250 

 

Did yu try to check in another broswer? Also clear cache and try.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

PatriciaA987250
Tera Expert

Hi Atul, thank you for your feedback. I've tried in both Firefox and edge browsers but the issue still persist.

Hey @PatriciaA987250,

 

How are you generating the choice list?

PatriciaA987250
Tera Expert

I created those list via dictionary entry and display the choice field in the form. 

 

PatriciaA987250_0-1711512056058.png