Not displaying complete choice list

[PatriciaA987250]

Hello,

I am having issue to display the complete choice list and it only happen to certain roles . I have attached screen shots of what I am having issues with. Anyone have any ideas?

Admin, its working fine as it display the complete list:

When I impersonate to someone with the role I'm testing out, i get incomplete list:

[Service_RNow]

Hi @PatriciaA987250 

please try code logic

1.

function onLoad() {
	//who to display it for - admin
	var isAdmin = g_user.hasRole('admin');

	if (!isAdmin){
		g_form.removeOption('contact_type', 'integration');
	}
}

2.

function onLoad() {
   //Type appropriate comment here, and begin script below
   
  var userRole = g_user.hasRoleExactly('wm_security'); 
 
   alert(userRole);

  if(userRole == true){
    g_form.removeOption('category','electrical');
  }
 

}

 Please mark reply as Helpful/Correct, if applicable. Thanks!

[PatriciaA987250]

Hi Ram,

Thank you for your feedback. Btw I've found the root cause.