not getting chat option under inbox of service operations workspace

[Ujjwal1]

hi team,

i need to enable virtual Agent in esc portal. but under Live Agent ,error is displayed as "No Chat Agents Currently Available".

Not getting options(chat) under inbox(below screenshot).

please suggest.

[jonsan09]

The user account you are using might be missing the "awa_agent" role.

[Ujjwal1]

hi
awa_agent role is already available.