Not receiving response back from MS Teams to Servicenow -Sidebar integration with MS Teams

[Kajal Watwani]

I have implemented the Sidebar integration with MS Teams following the same steps mentioned in the (Enable Sidebar users to Collaborate with Teams users - YouTube) video.
1. Activated Required plugins

2. Creation of Application with all the required permissions in Azure portal

3. App creation in MS Teams

4. Set up sidebar integration with MS Teams

After implementation, using Discuss button on Incident record, I’m able to send messages/attachments/emojis from Servicenow Sidebar to MS Teams user but not able to receive the response back in sidebar from MS Teams.

[Siva Sandilya V]

Hi Kajal,

Run the scheduled job - Subscribe Teams App

Please check the logs with message contains subscription

If you got the unauthorized error please subscribe to azure 

https://learn.microsoft.com/en-us/graph/teams-licenses#payment-and-billing

Regards,

Siva

[Keerthi Kongari]

Hi @Kajal Watwani,

Were you able to resolve the issue you mentioned. I'm also facing the same issue. If yes, could you please let me know the resolution.

[Siva Sandilya V]

Hi Keerthi,

Please check if "Install teams application" action is success in create collaboration chat subflow.

Regards,

Siva.

[Steven Vanden 1]

I have the same issue. Could not find a solution.