not supported calendar message.ics

[Henrik Jutterst]

Ok, so I'm trying to send out a meeting invitation from ServiceNow (currently Helsinki) and I've read the guides ( ServiceNow Calendar Invites ) and done all the parts as far as I know. When ServiceNow is sending me the calendar invitation the file name is "not supported calendar message.ics" and is only 16 byte small containing something like "Ref:MSG0194832"

I found this topic and looked through it How to configure Meeting Invitation to Outlook?   but even though I have done all things in that post I still get the same failing calendar invitation. I'm running out of ideas and was wondering if anyone here might have a clue on what the problem might be.

Some facts (with questions from other threads):

Running Outlook 2016

"In the user profile for the recipient check calendar integration. It should be Outlook."

"I'd recommend heading back to the sys_impex_map table and looking there. The new record you added into this table needs to be name icalendar.your_table_name . Also ensure that the fields you are referencing for dtstart and dtend are date/time fields. Not just date fields."

Screenshots:

Fig. 1 - Email notification

Fig. 2 - Import Export maps

Fig.3 - Email log

Fig.4 - Notes table extended from Task

Let me know if you see anything obvious issues!

Kind Regards

[Josh Virelli]

Thank you so much!

This was driving me up a wall. When you copy the code from the Docs, it has whitespaces at the end of each of the lines. Removing them solved the issue. Would've never figured it out without your help.

-Josh

[Rick Forristall]

Those very same white spaces at the end of each line caused me a full day of grief - until I found your post.

Thanks for posting this!

Rick Forristall

[Matthew Knight]

Thank you so much for this, worked perfectly. Just had to line all of the text to the left hand side for each line and removing the empty line at the bottom and now working as expected.

This has saved me a considerable amount of time