Not working as expected

[Sathwik1]

In portal, for a page under the "Can View" section, I mapped a user criteria for it.. and I used advance scripting over there.. and while testing I don't see logs are getting generated.. can anyone please help me to understand on why LOGS are not getting Generated? It makes me feel like user criteria it's self is not working..

answer = AccessValidation();

function AccessValidation() {
    var UserID = gs.getUserName();
    gs.info("Sathwik Entered");
    var gr = new GlideRecord('sys_user');
    gr.addEncodedQuery('user_name=' + UserID');
    gr.query();
    if (gr.next()) {
        gs.info("Sathwik found");
        return true;
    } else {
        gs.info("Sathwik not found");
        return false;
    }
}

@Ankur Bawiskar 

[Robert H]

Hello @Sathwik1 

There is a syntax error in this line:

gr.addEncodedQuery('user_name=' + UserID');

remove the single quote character at the end:

gr.addEncodedQuery('user_name=' + UserID);

I also need to highlight that this script will always return true because it basically checks if the there is a record for the current user in the User table, which is always the case.

Maybe you can share what exactly your requirement it.

Regards,

Robert

[Sathwik1]

syntaxs are already corrected, but still issue persits

[Robert H]

Hello @Sathwik1 ,

Have you updated the System Property for enabling User Criteria in Service Portal, as described here?

Else your User Criteria would not be evaluated.

Also I need to highlight again that your current script will let everyone pass, always.

Regards,

Robert