Notification after closing task

[eshu]

Hello all,

I have a question. Is it possible to send a notification to the user when the task is closed? If so how? And closing the task should also close the req item.

Thank you all.

Eshwar.

[davidkeen_snow_]

Sure, this is something that can be done by configuring an Email Notification.

[eshu]

Do I have to change anything in the workflow as well?

[manikorada · Accepted solution]

Eshwar,

You can create a Email Notification with condition Active Changes to False and configure that email notification to send the test you need.

so, Email Notification would be:

Name : Email when Task is closed

Condition : Active changesto False

Body:

Your email

[manikorada]

Eshwar,

If you configure the workflow according to 'http://wiki.servicenow.com/index.php?title=Service_Catalog_Workflows#gsc.tab=0'

When the task is closed the RITM will also be closed.