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‎09-16-2024 05:58 PM
I have a notification that in the body has a combination of direct text, mail scripts and the email template to generate the final email and whilst it is adding everything to the body of the email that I want, for some reason it is adding a lot of white space between the last mail script entry and the signature that is added via the email template.
Ideas?
So the message HTML field looks something like this:
--------------------------------------------------------------
${mail_script:Set.Subject}
Welcome to our email, there is text here that is manually added
Details are as follows:
Start date: | ${mail_script:Start.Date} |
Start time: | ${mail_script:Start.Time} |
End date: | ${mail_script:End.Date} |
End time: | ${mail_script:End.Time} |
${mail_script:Body}
-----------------------------------------------------------------
Then after that text the signature is added from the mail template, which ultimately is empty, other than adding a "email layout"
That email layout looks like this:
${mail_script:Header}
${notification:body}
${mail_script:signature}
${mail_script:footer}
The email template, email layout and the notification all show no carriage returns or reason why there should be white space, but the final email that gets sent looks like this:
Solved! Go to Solution.

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‎09-16-2024 10:34 PM
Ok I seem to have found the issue, the variable field had the extra carriage returns in it when it is getting submitted, so when I made sure they were removed before submitting, it all was formatted correctly in the notification.

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‎09-16-2024 10:34 PM
Ok I seem to have found the issue, the variable field had the extra carriage returns in it when it is getting submitted, so when I made sure they were removed before submitting, it all was formatted correctly in the notification.