Hi All,
I have a requirement where a specific notification has to be sent to the catalog item within a variable that is been specified in the main catalog item.
Example: There's a main catalog item "Servicenow catalog request" where within it we have a variable of type reference where any catalog items can be selected. Suppose as per the below image if a user selects "AC test template" catalog item. then the notification has to be triggered to the "AC test template" catalog item's owner and not to the owner of the main catalog item ie "Servicenow catalog request".
(Note: As of now in the "when to send" condition we have item's owner where it is triggering only to the main catalog item's owner)
Please refer the below images:
1)Servicenow catalog request: - Main catalog item :
On selecting the option "update existing catalog item"
3) A reference for all catalogs will be presented
Example: AC test template catalog item
How to achieve this?
Hi @phr
To achieve this requirement you need to dot walk to that field in the notification
Notification -> Who will receive -> Users/Groups in fields -> Select that field and Dot walk and then select the owner of the field
For your reference attaching the ScreenShot of the similar requirement
Please Mark Correct if this solves your query and also mark Helpful if you find my response worthy based on the impact.
Thanks and Regards
Siddhesh Wani
Hi @phr ,
You can achieve mentioned requirement using Flow.
Attaching screenshots for reference.
1.Catalog Variables:
2. Flow :
Please mark my response as correct and helpful if it helped solved your question.
Thanks,
Rohit Suryawanshi
