Notification is not sending from RITM when additional comment changes

[Rajveer]

Hello Expert,

When additional comment changes on RITM ,but notification is not triggered when requested for is same as opened for.

i just added condition on notification 
additional comment changes

[Vishwa Pandya19]

Hello,

Please check if you have mentioned user in "Who will receive" the email section.

Also, check if trigger is "Record is inserted or updated" and Updated checkbox is true.

If my answer has helped you in any way please mark it as correct or helpful.

[Rajveer]

Notification is not working only for when "requestor for" is same as for "opened by"

[Vishwa Pandya19]

Sorry?
Is this a condition in the notification?

[swathisarang98]

Hi @Rajveer ,

Could you please send the screen shot of the notification that has been configured ?

when to send and who will receive part ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang