Notification is not sent to particular user from servicenow

[Srinivasu2]

Hi Team,

We have sent notification to particular user from ServiceNow, what are checking points we do we need to check?

except go to email properties check receiving enable or not, and check users is having email id or not?

Thank in advance!

Regards,

Srinivasu

[Ravi Chandra_K]

Hello @Srinivasu2 

Apart from these, another important check point is if user disabled notifications from user Preferences.

refer below article for detailed list:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129

Please mark the answer as correct solution and helpful if helped.

Kind Regards,

Ravi Chandra

[Aman Kumar S]

Check user is active or inactive and also check for user preference if they have disabled receiving notification from servicenow.