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PDI Login Issue because of MFA

Aakriti20
Tera Contributor

‎08-06-2023 12:04 AM

I have recently enabled email MFA on my PDI and it asks me t enter the OTP as well, however, I am not receiving any email in my inbox. Because of this, I am not able to login to my PDI anymore. Please let me know if anybody else has faced this issue and how did it get resolved. Thanks in advance!

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Maik Skoddow
Tera Patron
Tera Patron

‎08-06-2023 05:55 AM

Hi

email sending for PDIs is disabled per default and you have to activate it at developer.servicenow.com 

MaikSkoddow_0-1691326517861.png

 

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Aakriti20
Tera Contributor
In response to Maik Skoddow

‎08-06-2023 06:11 AM

Hi Maik,

Thanks for your reply. I tried this solution, but somehow in my case it's not working. I am still not getting the authentication code on my email.

 

 

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LearnUseThrive
Mega Sage

‎08-06-2023 06:41 AM

When you launch it from https://developer.servicenow.com it takes you in to admin with no login.

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Aakriti20
Tera Contributor
In response to LearnUseThrive

‎08-06-2023 09:39 AM

Tried that as well but it's asking for authentication code.

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