Notification issue

[nameisnani]

Hi Team , 

There was an weird behavior in notification  

Below is the email configuration .

I have created an incident and assigned to this below group , please refer screenshot 

checked email logs 

In that group 12 members are there and group also having valid email ID .

email not recevied to the DL 

Group mail Id also working fyn , we have tested on outlook , those 12 members recevied mail from Outlook , 

But from Servicenow why this happening ,

Can anyone please help me here , what mistake we have done here , can anyone please help me here with steps .

Please provide screesnhot for better understanding

Thanks 

[Dr Atul G- LNG]

Hi @nameisnani 

My thought, In group table if the Include member is True, it will not show individual emails in Logs. Please try to uncheck and test, or try vice - versa.

[Dr Atul G- LNG]

Hi @nameisnani 

In Now learning /LAB Instances there is no Email account has been configure and even we cant configure email account is same. So no email activity will happen.

 Don't put much time on this as, it is not achievable in Now Learning Instance.