Notification issue 1

[nameisnani]

Hi Team , 

There was an weird behavior in notification  

Below is the email configuration .

I have created an incident and assigned to this below group , please refer screenshot 

checked email logs 

In that group 12 members are there and group also having valid email ID .

email not recevied to the DL 

Group mail Id also working fyn , we have tested on outlook , those 12 members recevied mail from Outlook , 

But from Servicenow why this happening ,

Can anyone please help me here , what mistake we have done here , can anyone please help me here with steps .

Please provide screesnhot for better understanding

NOTE - Group members are also true . 

Thanks 

[Amit Verma]

Hi @nameisnani

The screenshots are not clear. Can you please provide clear screenshots and describe your issue a bit. 

Thanks and Regards

Amit Verma

[nameisnani]

@Amit Verma 

I have created an incident and assigned to this below group , please refer screenshot 

Email address also having 

Group membrs are not receving a email - 

The Group mail Id we have tested from outlook it is working , But in Servicenow it is not working , 

@Amit Verma  can u please help me here .

NOTE - Group also active and Group members are also active , 

[Amit Verma]

@nameisnani 

I hope you are not testing this on a PDI as email sending is being disabled on PDIs. If you are on a dev instance, check the email settings, check if the email sending is being enabled or not.

If it is enabled, try sending out an email from the instance using Send Email action in Flow Designer to your DL.

Thanks and Regards

Amit Verma

[Dr Atul G- LNG]

Hi @nameisnani 

My thought, In group table if the Include member is True, it will not show individual emails in Logs. Please try to uncheck and test, or try vice - versa.