Notification needs to be triggered

[Arun Priya]

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.

how can we implement it.

[Ankur Bawiskar]

@Arun Priya 

then do this

1) use Flow with Trigger as Comments Updated on RITM table

2) then use Lookup Records on sc_task and condition

Requested Item = Trigger Record->SysId

3) then use For Each to iterate the above

4) then within For Each use "Send Email" and send email to assigned to of sc_task with your subject and body

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[Ankur Bawiskar]

@Arun Priya 

Hope you are doing good.

Did my reply answer your question?

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[Nawal Singh]

Hi @Arun Priya ,

Please review below links there is already solution provided-

1. https://www.servicenow.com/community/virtual-agent-forum/send-email-notification-to-assigned-to-when...

2. https://www.servicenow.com/community/developer-forum/email-notification-when-ritm-is-commented/m-p/2...

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh