Notification needs to be triggered

[Arun Priya]

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.

how can we implement it.

[Ankur Bawiskar]

@Arun Priya 

then do this

1) use Flow with Trigger as Comments Updated on RITM table

2) then use Lookup Records on sc_task and condition

Requested Item = Trigger Record->SysId

3) then use For Each to iterate the above

4) then within For Each use "Send Email" and send email to assigned to of sc_task with your subject and body

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Arun Priya 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[rachelconstanti]

Good morning @Ankur Bawiskar 

I am faced with the same issue.  RITMs that are pending approval do not not have a task created, therefore we cannot use the assigned to, assignment group.  We do not use Flow Designer.  

Many times customers comment on the RITM which just updates the RITM.

Any ideas on a solution?

Rachel

[Ankur Bawiskar]

@rachelconstanti 

can you post a new question for this and share all the details there and tag me?