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‎05-08-2017 10:26 AM
Hi,
For requirement when assignment group changes to abc ..it should trigger notification.have set up with
-insert or update
assignment group changes
assignment group is .......
Not sure why the notification is not triggered. Even tries with Events based still no luck.
Solved! Go to Solution.
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‎05-08-2017 10:29 AM
Make sure "what it will contain " do not have any error, if there is some error then notification does not trigger (to the best i know). Other notifications are getting trigerred ? Just want to make sure email sent / recieve is enabled
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‎05-08-2017 11:00 AM
Hi Snowuser11,
Check the flag of Send to event creator and try testing once again.
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-08-2017 12:58 PM
Hi All,
Thanks for your instant help. Got to know the issue was in notification Body the variables was not proper. I corrected those and now it is triggering
Thanks