Notification not triggering

snowuser111
Kilo Guru

Hi,

For requirement when assignment group changes to abc ..it should trigger notification.have set up with

-insert or update

assignment group changes

assignment group is .......

find_real_file.png

find_real_file.png

Not sure why the notification is not triggered. Even tries with Events based still no luck.

1 ACCEPTED SOLUTION

rajeevlochan82
Mega Guru

Make sure "what it will contain " do not have any error, if there is some error then notification does not trigger (to the best i know). Other notifications are getting trigerred ? Just want to make sure email sent / recieve is enabled


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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Snowuser11,



Check the flag of Send to event creator and try testing once again.



Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.


Thanks


Ankur


Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi All,



Thanks for your instant help. Got to know the issue was in notification Body the variables was not proper. I corrected those and now it is triggering



Thanks