Notification not working (event got stuck in ready state)

[sunil maddheshi]

Hey Everyone,

I am trying to trigger a notification through background script using event, but email is not triggering, when i checked the event log i can see event has triggered but not sure why it is in ready state every time when i try to trigger. Please see the screenshot. Thanks 

[Runjay Patel]

Hi @sunil maddheshi ,

Seems duplicate one, i have answered it here: https://www.servicenow.com/community/developer-forum/notification-not-working/td-p/3135855

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[Vinod21]

Hi Sunil,

If you are performing this in PDI then its expected.
Read this https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/
Please mark my answer if it answers your query.

Thanks,

Vinod

[Dr Atul G- LNG]

Hi @sunil maddheshi 

If you are trying on PDI, then it will work. The reason is that Email has been restricted in PDI due to some security issues by SN. If you still want to do it, you can configure email servers in PDI via Gmail, and then it will work for you.