Notification on my incident SLA Completes the 90%

[dhineshkumar]

Hi Experts

I want to trigger the notification to assigned to person of the incident when SLA completes the 90%

Thanks In advance.

[Jaspal Singh]

Hi Dinesh,

Did you check for platform provided SLA workflow? You can create a copy of the 'Default SLA workflow' workflow & update the Event trigger condition accordingly

[dhineshkumar]

@Jaspal Singh 

Thanks for reply can you please provide step by step procedure ?

Thanks in advance