AI Search - redirect to Portal page instead of backend form not working

[Roberto Hidalgo]

Hi,

I have created an Indexed Source for the Task table because I'm attempting to enable search for Incidents and Requests from the Service Portal. This is my Indexed Source: 

I created the Search Source and linked it to the Search Profile and it is working as expected. The issue is that when I click one record I want it to open the 'ticket' page of the Portal. Instead, the backend form opens up:

According to the official ServiceNow documentation, a Search Result Action has to be created to create the redirection and I did:

After doing this and reindexing the source, the redirection is still not working as expected. Is there something I am missing?

Instance version: San Diego

[Roberto Hidalgo · Accepted solution]

I finally found what I was missing. I found this community article  and from it I figured I had to configure the Service Portal Search Bundle and create a new config for the Task table. I created a duplicate of the Default Search Results config, set the Task table and removed the navigation_url field on the Custom Fields.

[Jithesh Krishna]

Could you please provide me with more details on Service Portal Search Bundle? cause there is no "navigation_url field on the Custom Fields" ?  and also how you configured naviagtion?

[Hao Vi Mac]

Hi Robert,

Were you able to search an incident or any task and it redirected to Portal page? I do have the same requirement for the knowledge article. Could you share me specific steps?

Many thanks.