Notification on my incident SLA Completes the 90%
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08-02-2023 03:32 AM
Hi Experts
I want to trigger the notification to assigned to person of the incident when SLA completes the 90%
Thanks In advance.
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08-02-2023 03:55 AM
Hi Dinesh,
Did you check for platform provided SLA workflow? You can create a copy of the 'Default SLA workflow' workflow & update the Event trigger condition accordingly
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08-02-2023 04:20 AM