Notification Preferences - Advanced Conditions

[jagreen2]

We have recently allowed our users to customize the conditions in which they receive email notifications by using the 'Advanced' checkbox on the specific notification.

When a user navigates to their profile, and clicks the Related Links ==> Notification Preferences, they now have the option to select a specific notification and choose the 'Advanced' checkbox.

The issue we are running into is when the user selects the 'Advanced' Checkbox to set their preferred conditions, the 'Table' field on the form is defaulting to 'Incident', even though the email notification was built on the Change or Problem tables.

Has anyone been able to set the default on a specific 'Advanced' condition email notification to match the table the email notification was built on?

Attached Screen Shots.

Thanks Community!

[Slava Savitsky · Accepted solution]

Actually, "incident" is the default value specified in the dictionary record of cmn_notif_message.table field. You can either remove it or change to anything else, or even use a script to calculate the default value dynamically. Besides that, you could set up a client script that would automatically change the Table when Notification Message field changes. Let me know if you need further help to get it working.

[jagreen2]

Thanks Slava!!!!!

This will help tremendously!   Appreciate the assistance!

[Slava Savitsky]

I am glad I could be helpful. Would you mind marking my answer as correct?

[jagreen2]

Hit the wrong 'Correct' box.   Sorry about that Slava.   Should be good now!   Thanks again!