Notification SMS Alternate logs

[cinthyareatiga]

Is there a way to see in the logs how was delivered a notification with a template where the field Sms alternate has some information and variables defined?

[Michael Ritchie]

The SMS Alternative is really just sending a SMS via an email.   When you define a SMS notification device it is setting the email address of your mobile device in the background.   Then when notifications are sent, an email is composed which is set to your network provider and they turn it into an SMS.   So long winded answer you should be able to view them in the email logs just like any other email.

[zica]

Cinthya,

Please go through this following article, It may be helpful : http://wiki.servicenow.com/index.php?title=Notifications#SMS_Notifications

[Ashwini3]

Hi All,

Did anyone get the answer for this question. As my notifications consists of "Alternate SMS" and" Message HTML" both the sections filled.

But in email--> logs I am only able to see the subject and Message HTML. I am not able to view the SMS alternate part to verify If it is been sent correctly or not.

Kindly suggest how it can be checked.