Hi @RahulChougule
To redirect ServiceNow email links to the Service Operation Workspace (SOW) in the Xanadu release, you need to enable the sow_email_notification_redirect system property and ensure the user has the sn_sow_user role. The ITSM Notifications Redirection plugin (com.snc.itsm.notifications_redirection) is automatically activated to support this behavior.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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