Notification weights.

[Trupti Krishnam]

While i was going through the notification I came across notification weights .but i have a question what if 2 notification have same weight ..., even when they have same target table and same recepient and same condition ?

will that trigger and how does it works in this scenario. can anyone explain?

[Anwesha Patra]

Hi Trupti,

When multiple Notifications are simultaneously triggered for the same record and addressed to the same recipient(s), the Weight field value determines which notification(s) to send and which to skip. This is being used to prevent sending multiple or conflicting notifications for the same target table record to the same recipient.

Note:

1. Notifications with a Weight value of zero are always sent.

2. If notifications have non-zero Weight values, only the notification with the highest Weight value will be sent

3. If multiple notifications have the same non-zero Weight value and that value is the highest, all notifications with that value will be sent.

You can refer the following link too to understand the significance of weight field:

https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/task/t_...

Regards,

Anwesha Patra 

[Anwesha Patra · Accepted solution]

Hi @Trupti Krishnam ,

I hope the above answer resolved your queries. If yes, marked my answer as solution accepted or helpful which will benefit others with same queries.

Regards,

Anwesha Patra