Notification when problem task assigned to my group

[JulietD]

Hi,

if a Problem Task is assigned to my group, I would like the system to send all group members an email notification.

I created a notification below,

Reported by: ${sys_created_by}

Number: ${number}

Assignment group: ${assignment_group}

Assigned to: ${assigned_to}

Priority: ${priority}

Short Description

Created Date(Don't include time): ${mail_script:date_without_time}

Not able to find a field for short description and created date without time. Can anyone help to solve this?

Preview mail:

Thank you

[Dr Atul G- LNG]

Hi @JulietD 

I tested in my PDI and i can see this.

[Its_Azar]

Hi there @JulietD 

By adding ${short_description} to your email template, you'll include the short description of the problem task. As for the created date without time, you may need to use a script include or a BR to extract this information and make it available as a variable in your email template. Once available, you can reference it using ${mail_script:date_without_time}.

If this helps kindly accept the answer thanks much.

[James Chun · Accepted solution]

Hi @JulietD,

There is a field called short_description on the Problem Task record which you can use.

And, you can use the following email script to get the created date without time.

Name: date_without_time

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

		var gdt = new GlideDateTime(current.getValue('sys_created_on'));
		var date  = gdt.getDate();
		template.print(date);

})(current, template, email, email_action, event);

Email notification:

Reported by: ${sys_created_by}

Number: ${number}

Assignment group: ${assignment_group}

Assigned to: ${assigned_to}

Priority: ${priority}

Short Description: ${short_description}

Created Date(Don't include time): ${mail_script:date_without_time}

Outcome:

Cheers

[JulietD]

Thank you soo much