Notification when problem task assigned to my group

JulietD · ‎05-27-2024

Hi,

if a Problem Task is assigned to my group, I would like the system to send all group members an email notification.

I created a notification below,

Reported by: ${sys_created_by}

Number: ${number}

Assignment group: ${assignment_group}

Assigned to: ${assigned_to}

Priority: ${priority}

Short Description

Created Date(Don't include time): ${mail_script:date_without_time}

Not able to find a field for short description and created date without time. Can anyone help to solve this?

Preview mail:

Thank you

James Chun · ‎05-27-2024

Hi @JulietD,

There is a field called short_description on the Problem Task record which you can use.

And, you can use the following email script to get the created date without time.

Name: date_without_time

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

		var gdt = new GlideDateTime(current.getValue('sys_created_on'));
		var date  = gdt.getDate();
		template.print(date);

})(current, template, email, email_action, event);

Email notification:

Reported by: ${sys_created_by}

Number: ${number}

Assignment group: ${assignment_group}

Assigned to: ${assigned_to}

Priority: ${priority}

Short Description: ${short_description}

Created Date(Don't include time): ${mail_script:date_without_time}

Outcome:

Cheers

View solution in original post

SN_Learn · ‎05-27-2024

Hi @JulietD ,

You can create a 'notification email script' and call it in the notification body with the below syntax:

${mail_script:notificationEmailScriptName}

Navigate to table [sys_script_email] and create new record with below details:

Name - problem_info

Script -

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

        template.print("<p>Hi, ");
		template.print("<p>Reported By: "+  current.sys_created_by);
		template.print("<p>Number: "+ current.number);
		template.print("Assignment group: "+ current.assignment_group.getDisplayValue());
		template.print("Assigned to: "+ current.assigned_to.name);
		template.print("Priority: "+ current.priority.getDisplayValue());
		template.print("Short Description: "+ current.short_description);

		var gdOpenedDate = new GlidedateTime(current.sys_created_on);
		var dateVal = gdOpenedDate.getDate();
		template.print("Opened Date: "+ dateVal);


})(current, template, email, email_action, event);

In the email notification: Remove the content and add the below :

${mail_script:problem_info}

This will give you flexibility to amend the content of notification in future.

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