Notifications after Australia upgrade

[saikiranjil]

Hi everyone,

I have a scenario where few of the notifications are not existing in production instance which is in Zurich version, but in the lower instances which are in Australia version has the below notifications present in attached screenshot. Can someone help how these notifications are created or are those created as part of Australia Upgrade. 

If those notifications are created as part of Australia upgrade, how to check it.

Any kind of insights will be appreciated.

Thanks 

Saikiran

[Tanushree Maiti]

Hi  @saikiranjil 

From screenshot , it has been very clear these are the OOB notification . If your non-prods have been upgraded to Australia, then possible these have been added as per of upgrade activity to

Application : Human  Resources: Core
Table: HR Benefits Case [sn_hr_core_case_benefits] 

To double check, Go to Upgrade center-> check  latest Upgrade history

https://www.servicenow.com/docs/r/platform-administration/upgrade-center/uc-complete-summary.html

[RaghavendraGund]

Hi @saikiranjil 

I can confirm these notifications aren't from the Australia upgrade — they're delivered by the Human Resources: Core Store application.

I installed HR Core on a clean PDI and did no configuration of my own. All four appeared — same names, same tables, same email template (sn_hr_core_case.ess.general), same conditions, Created by = admin. That admin value is just what's stored in the packaged record, so it doesn't mean anyone in your instance built them. (PDI Screenshot 1)

There's a simple way to check the origin of any record like this. Open the notification → Versions related list → sort Recorded at oldest first and read the Source on the earliest row:

System Upgrades: glide-australia-…zip --> came with the family upgrade
Store Application: Human Resources: Core --> came with the HR Core install

I also checked my company instance which is in Australia version and these 4 notifications are missing which rules out upgrade.
Your prod instance doesn't have them because there might be a older HR core Version installed then your sub-prods, please check versions in both instances.

Please Mark Helpful, if my Reply added any Value to your Question.

Regards
RaghavendraG