Notifications: Disable Reply or Remove Instance Address

[Wasdom_Kung]

Hello,

We have setup a notification that will go to a caller of a specific record producer, however we do not want them to be able to reply to this email so that it doesn't update the incident within ServiceNow (as their email will likely contain sensitive information).

Is there a way to either remove the instance email address, despite being the sender, have the ability to respond to that notification disabled or have a way for any responses to that notification to not update the incident?

Thanks!

[Ravi Chandra_K · Accepted solution]

Hello @Wasdom_Kung 

Greetings!

the following docs might be helpful to you.

either what Mark suggested in the first thread or Venkatesh solution in the second thread would work for you.

refer: https://www.servicenow.com/community/service-management-forum/how-to-disable-outbound-email-restrict...

https://www.servicenow.com/community/itsm-forum/how-to-stop-users-e-mailing-service-desk/m-p/383227/...

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/administer/notification/task...

please hit the Thumb Icon and mark as Correct if it helped!

Regards,

Ravi Chandra 

[Wasdom_Kung]

Thanks Ravi, Mark's response worked for me.

[Ravi Chandra_K]

Hello @Wasdom_Kung 

Any feedback on my reply? were you able to resolve the issue?

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

Kind Regards,

Ravi Chandra.