[Notifications] How to show latest update of activities log only for end users?

[JordyZ]

Hi,

I would like to create a variable for an email notification that shows the latest update made to the activities log, but that it shows only the things end users can see (so for example no work notes).

How do I go about creating this? Thanks in advance.

[Community Alums · Accepted solution]

Hi @JordyZ ,

${comments: n}	Display the most recent comments that were made on the target record. The number of comments to display is n. For example, ${comments:3} displays the last three comments that were made to the record. To display all comments, use the variable ${comments}.	Any number greater than 0.
${comments_and_work_notes:n}	Display the most recent comments and work notes that were made on the target record. The number of comments and work notes to display is n. For example, ${comments_and_work_notes:3} displays the last three comments and work notes that were made to the record. To display all comments and work notes, use the variable ${comments_and_work_notes}.

[JordyZ]

Thanks @Community Alums for your solution, as a side question: what else are end users able to see on the activity log besides comments?

[Community Alums]

@JordyZ  It's the Activity log only whihc is shared with them.

[JordyZ]

I'm sorry I didn't clarify my question, but end users can see more on the activity log than just comments no? They can also see form changes for example. If I just use the ${comment:n} variable, end users can only see latest comments but not form changes etc.

This is the requirement for the activity variable: "Last end user visible activity update done by IT analyst"