[Notifications] How to show latest update of activities log only for end users?

JordyZ · ‎12-19-2022

Hi,

I would like to create a variable for an email notification that shows the latest update made to the activities log, but that it shows only the things end users can see (so for example no work notes).

How do I go about creating this? Thanks in advance.

Community Alums · ‎12-19-2022

Hi @JordyZ ,

${comments: n}

Display the most recent comments that were made on the target record. The number of comments to display is n. For example, ${comments:3} displays the last three comments that were made to the record.

To display all comments, use the variable ${comments}.

Any number greater than 0.

${comments_and_work_notes:n}

Display the most recent comments and work notes that were made on the target record. The number of comments and work notes to display is n. For example, ${comments_and_work_notes:3} displays the last three comments and work notes that were made to the record.

To display all comments and work notes, use the variable ${comments_and_work_notes}.

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Community Alums · ‎12-19-2022

Hi @JordyZ ,

For that, you need to understand what is comments in the activity log :

Additional comments are the ones which are displayed even to the end users with no role so that they can post their comments on it and the worknotes is something which is used to have conversations between basically the fulfillers of the requests.

JordyZ · ‎12-19-2022

Thanks @Community Alums for your time!

Community Alums · ‎05-08-2023

Hi @JordyZ ,

It's my pleasure and am glad that i could help you .