Notify RITM Requestor on SC_TASK updates.

[BrianKP]

Searched and came across similar requests but not quite my scenario. We use the RITM/SCTASK workflow for users requesting certain equipment.

We need the requestor (not approver) to get notified of updates to the SCTASK request. This seems like it would be pretty normal workflow - incident submitters are notified of comments (not work notes) added to their incidents, but this is lost in the requested item/task workflow that I can tell.

Am I missing something easy here in the notifications area I can't find?  Or how are others keeping requestors notified of status?

[Saurav11]

Hello,

Are you creating/triggering the notification using the normal Notification table? if yes you can just create a notification on sc_task table with below conditions:-

Then in the who will receive use the below:-

Please mark answer as correct based on Impact.

[BrianKP]

I'm more the process guy than a developer admittedly. I can see that notification and it is turned on. Users get the notification when it is assigned, they just don't get any when comments are added advising of the status.

Can I just create a new notification that mirrors most of this but change the factors around "when it occurs" as comments being added?  I'm sure I'll need to look up what table that is exactly, but just trying to see if I'm on the right track with how to achieve this.

[BrianKP]

And one follow-up...  what do I select under "What it will contain?"  Seems I can choose a template, but not many exist and nothing seems to tell me how to add in the variable of what comments got added.

Appreciate the help.