Notify Webex Connector for normal Incident tickets and not MIM Workbench

devikas · ‎04-27-2023

Hi All,

I would like to know if the Notify Webex connector can be used to initiate webex meetings for any Incident ticket and not just the Major Incident tickets. Also would like to know if there are any meeting conversations does it get populated somewhere in the ticket. How Exactly those meetings function.

I am new to this area and had to achieve the ServiceNow Webex Integration for Initiating webex meetings from within the tickets. Any help or experience in this area will be greatly helpful.

Thank,

Devika Shukla

Punit S · ‎05-04-2023

Hi Devika,

I'll be happy to provide some insight on your questions:

Regarding the Notify Webex action in the incident workflow, it depends on your specific implementation and configuration. If you have configured the Notify Webex Connector correctly, then you should be able to use the UI Action to initiate meetings from within an Incident. However, it's also possible that additional configuration or customization may be required based on your specific use case. You can refer to the official documentation from Cisco for more information and guidance on how to configure the Notify Webex Connector: https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/it-operations-management/connectors/n...
As far as I know, the Notify Webex Connector is primarily designed for sending notifications and initiating meetings. It may not have the capability to send default WebEx messages to approvers. However, you can potentially achieve this functionality using other Cisco Webex Teams APIs or integrations. For example, you could use the Webex Teams REST API to send messages to specific individuals or groups. You can refer to the official documentation from Cisco for more information on how to use the Webex Teams APIs: https://developer.webex.com/docs/api/getting-started
In addition to creating a Cisco Webex app and configuring the Notify Webex Connector, you may also need assistance from the Webex team in setting up and configuring other integrations or APIs, depending on your specific requirements. For example, if you need to integrate with other systems or applications, you may need guidance on how to use the appropriate APIs or connectors. You can reach out to Cisco support or consulting services for assistance with these types of tasks.

I hope this helps! Let me know if you have any further questions or need more information.

Please mark my answer as a solution/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal.

Thanks,
Punit

View solution in original post

Punit S · ‎05-05-2023

Most welcome Devika.