Now Assist case Summaization in custom tables

[galisboa]

Hello. I'm working on FSO module, and I have all my use case on a custom table that extends "sn_bom_case" table.

I am trying to duplicate the ootb Case summarization but I'm facing some problems. I duplicated the OOTB "Case Summarization" and changed the var sets with table and fields that is related to my custom table

Since this is a copy of OOTB skill, I cannot click on create UI Action or flow action related to this skill.

My goal was to have the same behavior of the ootb that is show this modal but for my table.

Anyone knows how to configure this for custom tables? 

Thank you

[Ankur Bawiskar]

@galisboa 

Where did you find the documentation to alter the OOB skill for your custom table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[galisboa]

I found this post that explains a turnaround for resolution notes and I tried the same for summarize https://www.servicenow.com/community/now-assist-articles/now-assist-for-itsm-handling-customization-...

[Dr Atul G- LNG]

Hi @galisboa 

I recommend logging a Now Support case since you're following the valid post but it's still not working. As a last attempt, try repairing the plugin and then test it again.

[zfrye]

I figured it out. It was rather complex so I will give my general steps.

1. Made the Now Assist AI Summary component available in UI Builder.

2. Add the component to my workspace, then add the preset controller that will be suggested for that component.

3. Clone the OOB case summarization skill (HRc ase is easier than incident), then go to skill configs / skill applicability tables and edit all info where the OOB records point at HR or incident to your custom table. This removes input fields so you have to add those back.

It is only possible to clone a skill if you forget the serviceNow UI exists and dive deep into the wiring.