Now-Assist error

Ubada Barmawar · ‎07-22-2024

Hi Everyone,

I have been trying to implement Now-Assist for ITSM on the Dev Instance (on Washington patch4 hotfix). but the latest version Im able to install is '2.0.2' , and even after downloading the plugin from application manager and activating the skills, Iam getting the error on incident summarization.

(Note : I have the role needed to use the skill, also tried with uploading description of more than 250 chars)

any guidance in resolving this issue will greatly help,

regards,

Ubada Barmawar

Mark Manders · ‎07-23-2024

It would be great if people would stop tagging like they are entitled to the time of the people they are tagging.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Dr Atul G- LNG · ‎07-25-2024

Hi @Ubada Barmawar

I dont't have Now Assist setup in PDI, better to log a now support case for this.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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PaulSylo · ‎10-01-2024

@Ubada Barmawar - any luck on issue fix?

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

Ubada Barmawar · ‎11-13-2024

heyy,

this may happen if instance is not getting updates(i.e, marked as offline) else we may need to raise a case with ServiceNow.

regards,

Ubada