Now Mobile (Android) has a bug with Push Notification url redirection (UTAH).

[peti4949]

Hi,

i have a problem with push notifications on the Now Mobile Application on Android, and only on android, which is the following:

When the notification is fired it arrives successfully i can "click" on it and it drives me to the record as expected (document id, systemid already set up, it has worked around 2 weeks ago or more), but when the application is closed, or the notification menu is refreshed then no matter what clicking on the notification gets me "Error loading URL" error messages, so the redirection only works for the first time click or without refresh. Every new notification works fine until it is refreshed, even though the rest of the "links" arent working which were refreshed the unrefreshed is fine till the refresh.

What is this bug, or error? Can i do something with it?

Thank you for advance!

[Lior Kaitel]

maybe try to comment out redirection since i dont have it and it is working on ios and android for me

[Lior Kaitel]

are you using ServiceNow Request Application push application?
if so what is configured in push? restapi or direct?

[peti4949]

Yes and RestAPI

[Lior Kaitel]

can you try to reproduce the error and show me the System Logs -> Push Notifications

[peti4949]

{"data":{"instance_id":"*instanceid*","instance_name":"*****","aps":{"sound":"default"},"Layout":{"Status":{"Label":"In Progress"},"Identifier":{"Label":"INC0184084"},"Description":{"Label":"********* <dátum>"}},"Redirection":{"Context":{"ContextType":"RECORD","TableName":"incident","RecordId":"d01ded688744b510d111646e8bbb35ed"},"Destination":{"DocumentId":"91cd4cb187d3a110d111646e8bbb35c0","ItemId":"d01ded688744b510d111646e8bbb35ed"},"Title":"Incident Details","To":"Embedded"},"mobileRequestId":"6d6e4152180cf110cb325f1268682a1c","message":"Incident INC0184084 has been assigned to you"},"registration_ids":["*registrationid*"]}

I deleted some id's for privacy.

The log shows it as "success".