Redirect links on notifications to project workspace instead of Native UI

[Rachna S]

Hi,

Is it possible to route users to projects on the project workspace instead of the native UI when they click on links provided in the email notifications ? Is this possible without hardcoding the URL much ?

Thank you

[abirakundu23]

Hi @Rachna S ,
In the notification you have used native view URL , please change to project workspace URL in notification.

Please follow link : https://www.servicenow.com/community/sysadmin-forum/how-can-we-send-configurable-workspace-urls-in-n...

Please mark helpful & correct answer if it's worthy for you.

[Bhuvan]

@Rachna S 

Navigation to Projects and parameters used in Project Workspace is different compared to Classic UI.

Classic UI

Same Project record in Workspace

You can try to understand the Workspace logic and achieve it but I believe it would require some level of customization.

In my PDI, I tried passing a sample record with Sys ID in workspace but view is broken and expects parameters to be passed

https://<instance>.service-now.com/pm_project.do?sys_id=<recordsysid>

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan