Now Mobile (Android) has a bug with Push Notification url redirection (UTAH).

[peti4949]

Hi,

i have a problem with push notifications on the Now Mobile Application on Android, and only on android, which is the following:

When the notification is fired it arrives successfully i can "click" on it and it drives me to the record as expected (document id, systemid already set up, it has worked around 2 weeks ago or more), but when the application is closed, or the notification menu is refreshed then no matter what clicking on the notification gets me "Error loading URL" error messages, so the redirection only works for the first time click or without refresh. Every new notification works fine until it is refreshed, even though the rest of the "links" arent working which were refreshed the unrefreshed is fine till the refresh.

What is this bug, or error? Can i do something with it?

Thank you for advance!

[Community Alums]

Hi @peti4949 ,

After reading your issue, I tested and yes I encountered the same with Android devices only. I am investigating this 🙂

[Community Alums]

Hi @peti4949 ,

Updated: I faced the same issue with newly created Utah PDI, so it must be the error caused by Utah version but haven't find any Servicenow article mention about this. I think this case should be raised to Hi Support.

[rko719]

Got response from HI

Upon further investigation, we found that the "Error Loading url" is due to an existing defect PRB1684639 "click on notification giving an error 'Error loading URL",
Our DEV has reviewed further and confirmed that the defect will be fixed from mobile app 16.2.0 version which will be available from next month.

As of now, we do not have any workaround available. Apologies in case of any inconvenience

I have associated the PRB to this case and you can now view the current status of the Problems associated to your Case by navigating to: Self Service -- Problems.

PRB1684639 :

https://support.servicenow.com/problem.do?sys_id=9746edee47847d90f93138ce536d43fe

[Kayla Battistel]

Was this resolved? That PRB cannot be found anymore.

[Rafał Rataj]

version 16.2 still not available..